Joining us this week as part of our guest blog series is Marc Bohm, product manager at Basilicom, Pimcore's gold partner, a digital agency based in Berlin, Germany.
The rising acceptance and utilization of modern technologies is fueling the need to offer more advanced technology driven services in sectors such as public transportation. The Station & Service department of Deutsche Bahn AG, which is a client we are highly proud to work with, identified this need among its customers and started to plan the complete overhaul of their service point concept.
Our part of the project is to provide the software which defines how Service & Information Systems could look like in the future. The goal was to summarize data like train departures, delays and station maps into one system and publish them to different interfaces used by clients and service agents as well. Therefore, we gathered information from different channels (mostly different APIs), developed a sophisticated interface design and published the aggregated information to the different devices.
Additionally, we added functionalities to navigate through the station, print delay confirmations, and send direct feedback to the Station & Service Team. The technical foundation we chose is Pimcore. It offers a great way of modelling data, gathering information, and presenting this information in a fast and efficient way. After using Pimcore in more than 100 projects, it once again went above and beyond our expectations and those of our client. We rapidly prototyped a complete dashboard for service agents and multiple interfaces for self-service terminals which are used directly by customers.
The most exciting milestone yet was the first presentation at one of Berlin’s biggest train stations -Bahnhof Südkreuz. Customers and the media were asked to have a first look at the new concept and provide their feedback. The feedback we received was very positive, which incentivized us to move forward with this project by continuing to add value to an already successful initiative. Over the next year, the product will be implemented in more of Germany’s main train stations.
To read more about this case study, please visit the Deutsche Bahn case study page.